Terms of Service

Use of Services

You may use our services, provided that you are of legal age to form a binding contract and are not barred from receiving such services under the laws of Sweden or other jurisdictions. In order to access our services, you are required to provide current and factual identification, contact, and other information as part of the registration process. You are responsible for the confidentiality of your account information and for all activities that occur under your account. You are solely responsible for all content within and collected by your account. You agree to immediately notify Surveybox of any unauthorized use of your account or any other breach of security. Surveybox will not be liable for any loss or damage as a result of your failure to provide us with accurate information or to keep your account secure.

Surveybox SMS Survey Program

The Surveybox SMS Survey Program sends customer feedback survey invitations and limited survey reminders to individuals who have expressly opted in to receive SMS messages from Surveybox. Messages may include a link to a Surveybox-hosted survey.

Message frequency varies depending on survey activity. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing or using any product or service.

You may unsubscribe at any time by replying STOP to any message. After you reply STOP, you may receive one confirmation message, and no additional SMS messages will be sent unless you opt in again.

For assistance, reply HELP to any message or contact us at support@surveybox.ai.

You confirm that you are the owner or authorized user of the mobile number provided. Mobile carriers are not responsible for delayed or undelivered messages. SMS delivery is subject to mobile-network availability and the terms of your mobile carrier.

Information collected through the SMS program is handled according to our Privacy Policy.

SMS Campaign Responsibilities for Subscribers

Subscribers using Surveybox to send SMS campaigns must obtain valid, prior consent from every recipient before uploading a phone number or sending an SMS message. Consent must be specific to the Subscriber's business, the identified messaging program, and the type of messages being sent.

Subscribers must retain sufficient evidence of consent, including the consent source, date and time, and the disclosure presented to the recipient. Purchased, rented, scraped, or third-party lead lists must not be used for SMS campaigns.

Subscribers must accurately identify themselves in messages, comply with all applicable messaging laws and carrier requirements, and honor all opt-out requests. Subscribers must not send messages containing unlawful, misleading, abusive, age-gated, lending-related, or otherwise prohibited content through the Surveybox SMS service.

Acceptable Conduct

You are responsible for the actions of all users of your account and any data that is created, stored, displayed by, or transmitted by your account while using Surveybox. You will not engage in any activity that interferes with or disrupts Surveybox's services or networks connected to Surveybox.

Prohibited Usage

You agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without a refund and the possibility that Surveybox will impose fees, and/or pursue civil remedies without providing advance notice.

Data Protection and Privacy

Surveybox is committed to protecting your privacy and the security of your data. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. You retain ownership of all data you submit through our services.

Service Availability

While we strive to maintain high service availability, Surveybox does not guarantee uninterrupted access to our services. We may perform maintenance, updates, or experience technical issues that could temporarily affect service availability.

Limitation of Liability

Surveybox shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the services in the twelve months preceding the claim.

Termination

Either party may terminate this agreement at any time with or without cause. Upon termination, your access to the services will be discontinued, and any data associated with your account may be deleted in accordance with our data retention policies.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Swedish courts.